By accessing, registering for, or using the ClaimLogic platform, websites, applications, APIs, or related services (collectively, the "Service"), you ("Customer" or "you") agree to be bound by these Terms of Service ("Terms"). The Service is operated by Claim Logic LLC, a Missouri limited liability company ("ClaimLogic", "we", "us", "our"). If you do not agree, do not use the Service.
If you accept these Terms on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity, and "Customer" includes that entity.
ClaimLogic is a software-as-a-service platform that:
The Service is provided as informational and operational tooling. ClaimLogic does not provide legal advice, public-adjuster services, or insurance brokering, and does not guarantee any specific claim outcome, payment, or insurance carrier response.
You must be at least 18 years old, legally capable of entering into binding contracts, and operating a lawful roofing, restoration, contracting, or insurance-related business. You agree to provide accurate, current, and complete information during registration and to keep it updated. You are responsible for all activity occurring under your account, including activity by your employees, contractors, agents, and authorized users.
The Service is offered under monthly subscription plans. Pricing, plan limits, and features are described on our website and may change with reasonable notice. By subscribing, you authorize us (or our payment processors) to charge the payment method on file for recurring fees on each billing cycle until the subscription is canceled.
Subscriptions automatically renew unless canceled by you before the end of the then-current billing cycle. Fees are non-refundable except as expressly stated in our Subscription & Billing Policy or as required by applicable law.
You agree to comply with our Acceptable Use Policy, which is incorporated into these Terms by reference.
Claim Logic LLC owns all right, title, and interest in and to the Service, including without limitation:
The Service is licensed, not sold. Subject to your compliance with these Terms, ClaimLogic grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for your internal business operations during the paid subscription period.
You shall not, and shall not permit any third party to:
"Customer Data" means data, files, content, and materials submitted by you or your authorized users to the Service, including insurance scopes, photos, customer information, and project data. You retain ownership of your Customer Data. You grant ClaimLogic a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use Customer Data solely as necessary to: (a) provide and maintain the Service; (b) perform analytics on aggregated and de-identified data to improve the Service; (c) comply with legal obligations.
You represent and warrant that you have all necessary rights, consents, and authority to submit Customer Data to the Service and that Customer Data does not violate any law, third-party right, or contract.
ClaimLogic uses artificial intelligence ("AI") and rule-based logic to generate suggestions, drafts, and analyses. AI outputs are informational drafts intended to assist licensed professionals — not final determinations.
You acknowledge and agree:
See our AI Disclaimer for additional terms.
Each party may disclose to the other certain non-public information ("Confidential Information"). The Service, its prompts, decision logic, AI workflows, business methods, pricing, and roadmap are deemed Confidential Information of ClaimLogic. The receiving party shall: (a) protect Confidential Information using at least the same care it uses for its own confidential information of similar nature, but no less than reasonable care; (b) use Confidential Information only as necessary to exercise rights or perform obligations under these Terms; (c) not disclose Confidential Information to any third party without prior written consent.
You acknowledge that the Service contains valuable trade secrets of Claim Logic LLC, that any unauthorized disclosure or use will cause immediate, substantial, and irreparable harm for which monetary damages would be inadequate, and that ClaimLogic shall be entitled to seek immediate injunctive relief, specific performance, and any other equitable remedy in addition to all other remedies available at law or in equity, without the necessity of posting bond.
These Terms remain in effect while you have an active subscription or access to the Service. Either party may terminate for material breach if the breach is not cured within 14 days of written notice. ClaimLogic may suspend or terminate the Service immediately if you violate Sections 6, 7, 10, or 11 of these Terms.
Upon termination: (a) your access to the Service ceases; (b) you must destroy all copies of any Confidential Information; (c) you may export your Customer Data within 30 days of termination, after which we may delete it; (d) Sections 6, 7, 10, 11, 13, 14, 15, 17, and 18 survive termination.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. CLAIMLOGIC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR APPROVED BY ANY THIRD PARTY (INCLUDING INSURANCE CARRIERS, ADJUSTERS, OR HOMEOWNERS).
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CLAIM LOGIC LLC, ITS OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR DENIED INSURANCE CLAIMS, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CLAIMLOGIC'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE FEES YOU PAID TO CLAIMLOGIC IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You shall defend, indemnify, and hold harmless Claim Logic LLC from and against any third-party claim, action, or demand arising out of or relating to: (a) your use or misuse of the Service; (b) your violation of these Terms; (c) your Customer Data; (d) your violation of any law or third-party right; (e) any insurance claim, supplement, communication, or representation you make based on Service outputs.
We may modify these Terms from time to time. Material changes will be communicated by email or in-product notice at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance.
These Terms are governed by the laws of the State of Missouri, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in St. Louis County, Missouri, and the parties consent to personal jurisdiction therein. The parties waive any right to a jury trial. The prevailing party in any action shall be entitled to recover reasonable attorneys' fees and costs.
Questions: legal@getclaimlogic.com